By Susan Lacefield
When the pet food, candy, and drink company Mars Inc. wants to start a discussion with internal or external supply chain partners about supply chain risk management and resiliency, it basically holds a game night.
Chris de Wolfe, director of risk management, admits that initially he was skeptical that card and board games could help launch a supply chain risk management program. But he has since found that simulation activities are the best way to identify pain points and open people’s eyes to the risks around them.
De Wolfe and Sean S. Murphy, CEO of the business continuity consulting company Lootok Ltd., described two of the games that they use during a breakout session at the Institute for Supply Management (ISM) 2018 Annual Conference. These games have been used both at local Mars sites as well as with the companies’ key vendors.
Over the past several years, psychologists, behavioral scientists and academics have helped to advance our understanding of human psychology and, specifically, how humans respond to high-risk and crisis situations. This research has highlighted how a lack of pre-crisis training and preparation may exacerbate risk and cause unnecessary errors during times of stress and uncertainty.
The good news is that these experts can also help us better understand the best ways for businesses to help individuals prepare and train for such situations so they can contribute positively to the risk management and crisis mitigation process.
But while the need for crisis and business continuity planning is clearly recognized by a wide swath of businesses and many endorse and utilize such programs, the degree to which companies and their risk managers have embraced the findings of what some call “the psychology of risk” is sorely lacking.
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ClearView is proud to announce that it has once more been positioned in the Leaders Quadrant in Gartner’s July 2017 Magic Quadrant for Business Continuity Management Program Solutions, Worldwide.
CEO Charles Boffin comments, ‘We are delighted that we have once more been recognised as a leader in the market as we continue to focus on our core principles of delivering a sophisticated and functionally-rich platform in a way that makes it easy to use and intuitive for all users, irrespective of role in an organisation. We believe our continued placement in the Leaders quadrant demonstrates our ongoing commitment to remain a key player globally in this field.’
Gartner subscribers may download the full report here.
Read the full press release on clearview-continuity.com