Lootok

Menu

What's new?

Lootok is looking for a gifted Art Director

Lootok workspace
A glimpse into the Lootok workspace

About

Lootok is a boutique NYC-based business continuity advisory firm that differentiates ourselves through our innovative, engaging and cognitive approach to consulting. We are looking for a candidate to support our Creative Services department by providing exceptional design services that helps us deliver quality website, emails, workshops, games, presentations, and products.

Core responsibilities

  • Design web sites, interfaces, and emails with a sound understanding of grids, responsive design, and CSS
  • Design visually stunning print and digital materials including handouts, posters, banners, info graphics, newsletters, logos, and other graphic design needs
  • Create PowerPoint presentations demonstrating expertise using master themes, complex animation, styles, fonts, and graphics (images, smart art, shapes, tables, etc.)
  • Integrate compelling and innovative alternatives for displaying graphics and verbose PowerPoint/Word content
  • Utilize Adobe Creative Suite to edit/create images and video for incorporation into scenarios and materials
  • Design and create elearning modules using Adobe Captivate
  • Interact directly with the consulting team to adapt reports, handouts, and presentations for new client content/branding with exceptional attention to detail and consistency
  • Leverage and maintain vendor relationships to produce high-quality materials (board games, posters, t-shirts, etc.) for client workshops
  • Logically organize and diligently maintain a graphic design library of digital imagery and in-house inventory of physical materials

Read Post

Lootok is looking for an exceptional Senior Consultant

Lootok workspace
A glimpse into the Lootok workspace

Essential duties and responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Establish engagement budgets, coordinate deliverables, and maintain appropriate project management to ensure engagements are delivered “on time, on budget, and as promised”.
  • Consistently develop and deliver accurate and thorough project status reports to client stakeholders and Lootok management.
  • Proactively identify project risks and issues and resolve them in a timely manner.
  • Cultivate and maintain strong, trust-based strategic relationships with key client decision makers.
  • Identify revenue growth opportunities and coordinate business development efforts including drafting and issuance of statements of work.
  • Facilitate workshops and presentations to client personnel.
  • Provide clients with strategic business continuity guidance (written and verbal) in the disciplines of business continuity, crisis management, and enterprise risk management.
  • Recommend enhancements to client operations and infrastructure to strengthen business resiliency and recovery capabilities.
  • Provide strong leadership, technical guidance, coaching, and support to junior consultants ensuring they are trained on all relevant tools and techniques.
  • Evaluate the performance of junior consultants and assist in the development of goals and objectives to enhance professional development.
  • Contribute to the development of Lootok methodologies and intellectual capital.
  • Exhibit mastery of Lootok consulting methodology, materials, tools, and continuity software.
  • Participate in client pitches and mange new relationships through the Lootok CRM.
  • Master the ability to sell all aspects of Lootok from consulting to creative to technology services.

Read Post

Facilitating an exercise? Find out how to reel people in!

Last month, I showed up at a client’s manufacturing site to facilitate an annual tabletop exercise. The company had recently kicked off its crisis management and business continuity initiative, so I wasn’t surprised to walk in and hear several people ask what this meeting was about, and how long it was going to last.

It is commonplace within organizations to have initiative atrophy or program of the month syndrome. People are doing more with less. Everyone is highly skilled at prioritizing work and recognizing false positive initiatives. Crisis management and business continuity can quickly get categorized as a ‘not now’ or ‘postpone as long as possible’ project in this environment. Therefore, it is important for risk and security professionals to allow our stakeholders bring themselves into the program. We need them to want the program and value the work we need them to do.

In my experience, there are usually three different types of people sitting in the room.

First, you have your evangelists, or your program advocates—they’re often the ones leading the initiative or they’ve already experienced some kind of catastrophic event. On the other end of the spectrum are those who have already decided risk management is irrelevant, so they’re checked out and sighing loudly.

But almost everyone in between is a good corporate citizen who has showed up with a printed copy of their plan because they were told to. Other than the occasional email, they’re not used to thinking about risk. You can’t blame them for wanting to just get the meeting over with and get on with their lives.

This mindset, unfortunately, is not uncommon. Whether people are unaware of the program or struggle to understand its value, it’s important to recruit them as active participants. So what are we as risk management professionals to do?

Lootok facilitate an exercise
Facilitate a successful exercise! Reel people in!

Read Post

Inspiring commitment over compliance: the elusive dream of all risk managers

Why can’t risk management, crisis management, and business continuity be a rewarding experience that people actively desire to be involved with?

Lootok Experience Model

This question led us down a path of evaluating the phenomena of experience. What makes an experience good or bad or great? Why do we love some brands and hate others? Why do we join some groups and not others? Why do we love that cash-only, poor-service, overpriced empanada spot in a run-down building on the Lower East Side, but we would be outraged with the same service and accommodations at another restaurant? Unlocking the answers to these questions begins with understanding your target audience.

  1. Who are they?
  2. What do they care about?
  3. What do they struggle with?
  4. Why should they care about your program?

While the Demand Model® evaluates the engagement level of an audience, the Experience Model™ gives us the tools to increase that demand.

Read Post

What do dog food and risk management have in common? Lootok’s Demand Model®

“Nothing happens until someone sells something to someone.” Thomas J. Watson (1874–1956), Chairman and CEO, IBM

Would a company sell a product or service that no one wanted? It’s an absurd question with a simple answer: absolutely not. You need demand. People have to want what you’re offering. At Lootok, we apply this same basic principle to risk management, business continuity, and crisis management programs.

Of course, most practitioners—people like you and me—see the value and the importance of their role in such services. But if you go outside this tight circle, demand quickly wanes. Rather than march to a linear project plan or industry standard, let demand drive the pace of progress.

Before you rollout, change, or update a global program, begin by assessing demand. Organizations tend to prefer immediate success and tangible artifacts (e.g., risk assessment or business impact analysis), but if you think of your program as a business, assessing demand would be the first thing you would do.

Out of this concept came Lootok’s Demand Model®, developed and refined over the past decade.

Lootok Demand Model

Read Post

How do you create situation awareness—Fresh perspectives with Mica Endsley

I had the privilege of sitting down with Mica Endsley —author of Designing for Situation Awareness: An Approach to User-Centered Design. Mica is the president of SA Technologies. Previously she was the Chief Scientist for U.S. Air Force.

Mica shares with us lessons learned from her book—Designing for Situation Awareness. I asked her nine (9) questions to solicit her thoughts on situation awareness, technology, and mental models.

Mica Endsley
Mica Endsley

Read Post

How do you use Nudge (behavioral science) in risk management?

Interesting presentation by Harvard Law School Professor Cass R. Sunstein on using behavioral science to change behavior:

From Behavioral Economics to Public Policy

He co-authored the book Nudge.

It is becoming increasingly necessary in risk management and business continuity management to be better, faster, and cheaper. We need to better Return on Investment (ROI), better participation, better end-user experience, faster change, greater reach and adoption, and enhanced techniques and concepts. We need people to do more with less and with higher quality and participation.  To accomplish any of this we need behavioral science.

Cass Sustein
Cass Sustein

Read Post

Lootok is looking for a gifted Senior Technical Project Manager

Lootok workspace
A glimpse into the Lootok workspace

About

Lootok is a branding, consulting, and technology firm. We help companies develop and grow their risk management programs, so that they can respond to incidents with grace and without business disruption. From hurricanes to workplace violence to product recalls, Lootok is there to help.

We are seeking a senior technology project manager to join our small, but mighty, design and development team in SOHO (New York City). In this role, you will manage the full lifecycle of our SharePoint projects, from specification gathering to launch and maintenance.  We are not creating run-of-the-mill SharePoint sites, rather unique, usable, and impactful online experiences. 

You will report directly to the Chief Technology and Creative Officer. Composure and professionalism will be essential, since you will work with Fortune 100 clients and manage teams of internal and external resources.  We are looking for a detail-oriented, smart, and communicative teammate who understands the value of a phenomenal user experience and who knows the processes, planning, and resources needed to deliver such an experience. 

Lootok is a fun, growing company that believes in promoting a positive working environment and healthy employee lifestyles. We hire talented, down-to-earth people who thrive on doing great work. Divas and Divos need not apply.

Required skills

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • 10+ years of technology experience including requirements management, analysis and design
  • 7+ years of project management experience (full project life cycle management) related to business software or system integration projects (packaged and custom developed)
  • Project delivery success on collaborative efforts working with outside vendors and other business partners
  • Demonstrated ability to look at wireframes or designs and breakdown tasks, create timelines, and manage a team of internal and external resources to efficiently develop software solutions on budget
  • Effective communication, presentation, and interpersonal skills, including the ability to articulate risks and issues and accurately analyze problems, explain solutions and present technical material to end users in a non-technical manner
  • Exceptional attention to detail
  • Microsoft SharePoint and Office tools proficiency with the ability to manipulate data for reporting
  • Experience managing remote resources
  • Various database, web design, and backend development programming skills such as: JavaScript, CSS, SQL, .NET preferred
  • Project Management Professional (PMP) certification a plus

Read Post

Lootok is looking for a meticulous Operations & Finance Manager

About

Lootok is a boutique NYC-based business continuity advisory firm that differentiates ourselves through our innovative, engaging and cognitive approach to consulting. We are looking for a full-time candidate to assist the COO/CFO with overall company operations.  The ideal candidate will have the desire to be involved in all aspects of running a company including human resources, business partner management, accounting… 

Core responsibilities

  • Manage relationships and related agreements with human resources, bookkeeping, tax, technology, insurance, and legal business partners
  • Facilitate client contract review and approval process through correspondence with legal counsel
  • Ensure accuracy and reasonableness of financial information through reviews of monthly statements and updates to annual budgets
  • Interact with the consulting and creative teams to assess appropriate deliverables to include in client projects and create statement of works
  • Liaise with external bookkeeping company to ensure timely submission of employee time and expense, vendor payments, and customer invoices
  • Onboard new employees by providing technology (laptop and iPhone), software access, training on policies / procedures, and ongoing support
  • Assist in developing more formalized human resources processes including recruitment, employee evaluations, and procedure implementation
  • Ensure employees comply with project requirements by becoming proficient in the use of our project management software and reviewing weekly reports
  • Perform a variety of research ranging from business policies to time and expense software, evaluate the best options, and present solutions to leadership

Read Post

How can I raise business continuity awareness?

Business continuity can be a challenging thing to get people to pay attention to, especially when a disruption feels distant or unlikely. However, it’s critical that your staff knows about your company’s business continuity program and is familiar with its recovery strategies and plans—prior to an incident—in order for your planning to be effective. So how can you raise business continuity awareness at your organization?

Read Post

Celebrate business continuity awareness week with these thematic posters

Looking for free resources for Business Continuity Awareness Week (BCAW)? Check out these thematic posters that illustrate this year’s BCAW theme.

posters
Download awareness posters

 

Read Post

How to create behavioral change for your business continuity program

Major change initiatives like business continuity take time, but many programs are often declared failures and abandoned before they are given a chance to succeed. For this reason, it’s crucial to show immediate signs of success, particularly for programs that are newly initiated or being re-launched. New behaviors also take time to become habitual, so in order for a business continuity management program to be self-sustaining, it must be gradually built and adopted as part of the company culture.

In order to accomplish this, people also need what Fogg calls “triggers.” Triggers can be thought of as a cue, prompt, call to action, or request that leads to a chain of desired behaviors. In other words, as Fogg states, “Triggers tell people to ‘do it now!’”

Read Post

What relationship do employees have with risk management, if any?

As risk managers and business continuity management (BCM) practitioners, we obviously see and understand the importance of the programs we help facilitate. But what about employees who are otherwise outside of the BCM/risk management realm? Realistically, how do these employees view the initiatives we help implement?

We posed the question to a group of BCM and risk management professionals on LinkedIn. Here are a few of their responses.

Read Post

Can risk management ever be a revenue generating activity?

It seems like selling risk management projects internally can be like pulling teeth. So what would it take for people to be willing to pay for risk management initiatives? We posed the question to a group of risk management professionals on LinkedIn in preparation for our upcoming Building a BCM Brand webinar. Here’s some of what they had to say.

Read Post