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What risk management can learn from XBOX

Lootok’s ABdCa®: The best way to collect and analyse data. 

We were at our wits’ end. Neither we nor our clients could take another dull meeting or frustrated end-user. Risk management, crisis management, and business continuity were simply too hard for too little. We took a deep breath and sat back. Finally, someone said it.

“There HAS to be a better way!”

We knew she was right, but none of us had any idea how to accomplish that. We started by just trying to have a little fun in our meetings: we played a few games. As we played, we discovered that our activities were not only fun, but engaging and memorable as well. We could use them to facilitate training and awareness. Then it got better. We realized we could collect and analyze data at the same time.

It was an incredible discovery for us. Not only did we change the experience of a meeting, it facilitated a better learning environment with higher adoption rates, while completing our deliverables at the same time. Developed and refined over the last decade, Lootok’s Activity-Based Data Collection and Analysis (ABdCa®) Model takes a fraction of the time and cost of traditional methods while facilitating a more effective process and more rewarding experience.

Play as engaged learning

Learning is essential for any program to succeed, and the way we naturally learn doesn’t change after childhood. We learn best by active participation in friendly and social environments, that is, by playing, exploring, and storytelling together. American educationist Edgar Dale studied the relationship between engagement and learning, from which he developed his “Cone of Learning.”

Did you see that? People need to remember about 70% of a learning experience before they are able to begin any analysis process. Now take a good look at all the forms of learning that, in and of themselves, fail to prepare us for that analysis.

To keep people engaged and facilitate learning, our sessions need to be interesting and interactive. It doesn’t matter what we are doing—data collection, analysis, training, awareness, or management meeting—we incorporate activities. These activities give us three wonderful gifts:

  1. Learning—Gaming allows for competition, which drastically increases participation, memory, and learning. It’s not just about having fun. LinkedIn is a game. Frequent flyer programs are a game. Passing a test is a game.
  2. Adoption—When you play in teams, competition increases and information is more quickly vetted. Flocking and herding behavior create social cohesion and information cascading, both of which are essential in ensuring that voluntary commitment wins-out over compulsory requirement.
  3. Intelligence—The data collected and analyzed is richer, more meaningful, and more actionable.
Lootok MOD game
Lootok MOD game

Attackers and Defenders

Lootok’s Attackers and Defenders is a great example of an activity that facilitates learning, adoption/commitment, and data collection and analysis simultaneously.

Say you want to identify your most vulnerable, high-impact assets. Attackers and Defenders gets right to the point. What are your critical assets? What could harm those assets? How exactly can those threats harm our assets? What are our current risk and resiliency and capabilities?

Instructions: Try to cause maximum damage to the business by attacking 3 equipment items. Write your selections, why you chose these items, and how you would attack them. When done, fold your card in half.

Instructions: Try to keep the business afloat by choosing three equipment items to protect from the attackers. Write your selections, the strategies you would use, and your reasoning for doing so on the back of your defender cards. When done, fold your card in half.

A broad range of activities for a broad range of purposes

At Lootok, we have over 75 different activities to facilitate risk management, crisis management, and business continuity. Each activity can take 20 minutes or 4–6 hours, depending on the desired outcome. If our goal is general awareness and initial interest, the short version will do. If our goal is a deep dive to solicit rich data or to make an investment decision, the longer session is required.

Below is an example, of how we assist organizations by breaking down deliverables, such as a plan, to specific activities and therefore specific data elements.

The upshot

At Lootok, we use activities in everything we do, and you should too. Without them your end-users won’t be adequately educated, adoption and commitment will wane (if it’s not dead already), and data collection and analysis will suffer from insufficient input and understanding.

Lootok’s Demand Model (LDM©), Lootok’s Experience Model®, and Lootok’s ABdCa® Model are key drivers for creating successful sustainable change within organizations.

For more about learning and the brain, check out one of my favorite brain authors, developmental molecular biologist Dr. John Medina. In the early days of Lootok it was mandatory to read his book Brain Rules. Those rules are weaved into everything we do.