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Crisis management expert, Eric Dezenhall, kicks off the BCI Author Series

The BCI is proud to introduce our first author interview with Eric Dezenhall on April 11th, 8:30-10:30 am, at the Harvard Club in New York City.

From Tiger Woods to Michael Jackson, Eric Dezenhall has been on the front line of high-profile crisis communications and public relations. Come hear his perspective on Trump vs Clinton, BP vs Goldman, fake news and much more. Eric is a world-renowned crisis management and public relationship expert with frequent appearances on NPR, CNN, FOX, CNBC, and MSNBC. He has written for the New York Times, the Wall Street Journal, Business Week, the Los Angeles Times, and USA Today; is a regular contributor to the Daily Beast, Huffington Post and CNBC.com. Learn more about Eric.

Seating limited to 50 seats. Register now!

Eric Dezenhall

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Lootok presents at the Enterprise Risk Management Summit

Join me at the Enterprise Risk Management Summit in Las Vegas on November 2, 2016!

I will be speaking with Andrew Miller from ADP about linking reputation management, business continuity and crisis planning to strengthen risk resilience.

Where: Rio All-Suite Hotel & Casino in Las Vegas
When: November 2, 2016, 9:00am
What: Linking reputation management, business continuity and crisis planning to strengthen risk resilience

ERM conference 2016
We look forward to seeing you in Las Vegas!

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Can a crisis make you a celebrity?

Picture of man speaking to the press
Ready or not.  Say, “Cheese!”

While artists, athletes, and performers struggle to make their mark in the public eye with a memorable act or viral moment, a different type of celebrity has been emerging on the scene - the spokesperson for a crisis.

Here’s a quick exercise to highlight the point:

Jeffrey Boyd, Lew Frankfort, and Stephen Hemsley. Do these names sound familiar?
If not, don’t feel bad. They are the CEO’s of Priceline.com, Coach, and UnitedHealth Group, respectively.

Now, how about the names Tim Cook and James Comey?
We can immediately recall them as the CEO of Apple and the FBI Director, respectively, feuding over a locked iPhone involving a federal investigation of the San Bernardino shooting.

The media diligently covered Cook and Comey’s debate for more than three months. During that time, both men emerged as stars in a cast of characters ranging from lawyers, judges, politicians, and even presidential candidates. The media and public tuned in to hear their perspectives on data privacy, security, technology, civil rights, and terrorism.

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Dr. Yossi Sheffi on crisis management

Dr. Yossi Sheffi, author of “Resilient Enterprise: Overcoming Vulnerability for Competitive Advantage,” discusses two of his favorite crisis management case studies with Sean Murphy.

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Business continuity and the Sony data breach

A massive data breach at Sony Pictures Entertainment, which experts believe was targeted by North Korea as retaliation for a film depicting the assassination of its leader Kim Jong Un, has led to an international incident that has gained the attention of business continuity professionals. Even large companies like Sony can sometimes put business continuity planning on the back burner.  BC professionals say that attacks like this can sometimes change their minds.

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Managing reputational risk: how to plan and adapt for public reaction

In today’s volatile environment, businesses are under constant pressure to adapt to the rapidly changing marketplace. Change happens, but how do you manage a switch that will likely anger your customers?

Hurricane Sandy
Plan and adapt.

 

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Why someone else’s data breach affects you

Cyber crime is one of the biggest threats facing companies today.  Its ramifications, such as stolen data and identity theft, are enormous and will only continue to grow. It’s impossible to plan for everything, but a proper business continuity program will help your company stay strong in the event of an unexpected attack. 

data breach
Data breach

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