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A Game of Supply Chain Risk

By Susan Lacefield

Mars Inc. has found that games are an effective way to teach supply chain risk management and resiliency.

When the pet food, candy, and drink company Mars Inc. wants to start a discussion with internal or external supply chain partners about supply chain risk management and resiliency, it basically holds a game night.

Chris de Wolfe, director of risk management, admits that initially he was skeptical that card and board games could help launch a supply chain risk management program. But he has since found that simulation activities are the best way to identify pain points and open people’s eyes to the risks around them.

De Wolfe and Sean S. Murphy, CEO of the business continuity consulting company Lootok Ltd., described two of the games that they use during a breakout session at the Institute for Supply Management (ISM) 2018 Annual Conference. These games have been used both at local Mars sites as well as with the companies’ key vendors.

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Bringing play into the business world

Despite the occasional stuffed-shirt boss looking over my shoulder and saying “This isn’t playtime!” some of the best jobs I’ve ever had incorporate a level of playfulness, and the results have always proven to be effective.

A favorite exhortation among fast-food bosses is, “If you’ve got time to lean, you’ve got time to clean!” But a little leaning now and then, and even a little guided playfulness, can go a lot further towards getting employees actively engaged in a corporate goal than will any angry mandate.

Where employers and employees alike go wrong is falling into the trap of believing that work isn’t supposed to be fun. Sean Murphy, CEO and founder of Lootok, a crisis management and business continuity consulting and technology company, went into this business – which is normally as dry as a Prohibition-era liquor cabinet – with the idea of actually transforming it into something people actually want to do.

HUFFPOST

Read the full article with commentary from Sean Murphy on HUFFPOST.

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Why are cyber threats on top of every executive’s mind?

Sharing a few thoughts on cyber security…

I was on the phone last week with a data visualization expert and author discussing visualization problem solving—basically, how to solve problems or at least understand problems with pictures (i.e., drawing pictures). He asked a question about cyber security: “Why is a cyber threat so scary? Isn’t it just another threat?” He was right… in part—cyber is another threat, just like infectious disease, civil unrest, flood, power outage, fire, war, or accident. While we use common frameworks and capabilities for threats such as command and control, situation awareness, threat intelligence, common operating picture, common ground, and so forth, each threat has unique characteristics we need to consider. Why is cyber security on the top of every executive’s mind? It comes down to six (6) characteristics of a cyber threat:

  1. Intentional
  2. Speed
  3. Wild
  4. Interconnectedness
  5. Location
  6. Detectability

There’s a mnemonic for these six (6) characteristics: “is wild.”

Person under cyberthreat
Cyber attack

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Serious business play: Lootok to collaborate with Highline Games

Lootok stands apart from other consulting firms—not only in the depth of our experience, but also in our willingness to challenge conventional thinking about business continuity and crisis management practices. This has never been more true than today. We are proud to announce that Lootok is collaborating with Highline Games to explore how games and “gamification” can breathe new life into risk management programs and practices. Highline Games, co-founded by Eli Weissman and Anthony Litton of Grand Theft Auto and W.E.L.D.E.R. fame, will work with Lootok’s consulting and creative teams to bring gaming methodologies to such topics as BIAs, plan data entry, and program engagement.

Lootok | Highline Games | Logos
Lootok & Highline Games

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Challenges and opportunities of omnichannel retailing

The retail sector faces risk challenges ranging from cyber security threats to active shooter incidents. These threats, coupled with advances in new technologies, social media and public perceptions of risk have required the retail sector to reevaluate the resiliency of their business.

Written by Lootok’s Sweta Chakraborty and Iris Chung.

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Understanding the human element of risk

When it comes to managing risk, one oft-overlooked aspect is risk perception, or how we perceive a threat. What we believe or do not believe about risks has an enormous effect on how well we prepare ourselves for them, and the action we take when they occur. What factors into our fears, and how do they impact our decision-making?

Risk perception
Risk perception

 

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What’s in a name? Dissecting Nemo.

Why all the ruckus about naming a winter storm? Sometimes, the intention behind the names is to draw the public’s attention to severe weather. While winter storms may not have as large of an impact as hurricanes, they can often be erratic; for example, dumping snow in one area while leaving nothing more than rain or fog in another. Now, it’s becoming clear that superstorms have hype cycles of their own.

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A funny take on risk perception

When it comes to risk perception, we are notoriously prone to misconceptions. Whether fearing planes over bikes or elevators over stairs, we have a tendency to misjudge just how dangerous certain situations are.

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