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Press Release: ClearView named a leader in Gartner’s 2017 Magic Quadrant

Clearview

 

ClearView is proud to announce that it has once more been positioned in the Leaders Quadrant in Gartner’s July 2017 Magic Quadrant for Business Continuity Management Program Solutions, Worldwide.

CEO Charles Boffin comments, ‘We are delighted that we have once more been recognised as a leader in the market as we continue to focus on our core principles of delivering a sophisticated and functionally-rich platform in a way that makes it easy to use and intuitive for all users, irrespective of role in an organisation. We believe our continued placement in the Leaders quadrant demonstrates our ongoing commitment to remain a key player globally in this field.’

Gartner subscribers may download the full report here.

Read the full press release on clearview-continuity.com

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ClearView wins Global Best BCM Software Award for a record fifth time!

At the Business Continuity Awards ceremony held at the prestigious London Marriott Hotel, Grosvenor Square on 8th June, ClearView wins the Award for Best Business Continuity Management Software for a record fifth year in succession, against competition from around the world.

The judges praised the software for its role in helping organizations of all sizes in all parts of the world to achieve their BCM objectives; delivered and supported by a team with significant industry knowledge and with excellent customer service.

CIR: Business Continuity Awards 2017

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Why we picked ClearView as our BCM software of choice

During the past 10 years Lootok has been in business, we’ve stayed vendor agnostic while implementing many different crisis management and business continuity tools for clients. Humbled by our own trials and tribulations with software, we had yet to meet a vendor we felt excited about.

That changed last fall when we decided to partner with Clearview, our technological counterpart we’ve come to know and trust. We’re proud to say we believe ClearView to be the best software solution in the market. Read why.

Lootok is Clearview’s Americas service provider.
Email us at cvamericas@lootok.com or ring us at +1.646.961.3684 to get your demo.

Lootok and Clearview

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Creative ways to train and drive adoption by leveraging BCM software - Lootok & ClearView

I presented at the BCI World Conference in London. My topic was on using learning, training, and awareness concepts and techniques to implement and maintain a business continuity and crisis management software. The objective is to better leverage software to drive adoption and quality.

BCI World Conference participants should be able to obtain a copy of the presentation from the BCI.

Using concepts and techniques from behavioral science and game theory, I suggested better ways to deliver software implementation and maintenance. Lootok has partnered with ClearView - an awarding winning globally recognized business continuity and crisis management software. We are ClearView’s North America service provider. We selected ClearView as the our software of choice after a lengthy due diligence process. Our partnership brings new capabilities as well has higher quality of service to the marketplace.

ClearView Continuity software can solve a lot of problems. For example:

  • It is a tool to manage workflow and communication
  • It is a destination for your data, information, and reporting
  • It is used to solve problems (e.g., gap analysis) and make decisions (e.g., investment)
  • It is used to get ready for an event (planning, plans, and practice) as well as at time of event to communicate and respond
Lootok & Clearview
Lootok & Clearview

 

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Lootok & ClearView: The next great duo to change history.

History has rewarded partnerships that have revolutionized the way people live, work, and even think for the better.

The next great duo to change history.


In the spirit of these pairings, Lootok is proud to announce that we will be selling ClearView software, as well as ClearView support, implementation, and consultancy services in North America.

Software alone is not a silver bullet; neither is consulting. Used properly, these two can revolutionize a program. That mutuality is the foundation for our partnership with ClearView. Lootok excels at program set up, training, awareness, and adoption. ClearView provides a best-in-class software that can grow with your program, while not overwhelming your users.

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Lootok courts a BC software: We were smitten, and it scared us (Part III)

The Brit seemed like our perfect partner, and we feared it too good to be true—technical sophistication, strong reporting/metrics, and flexibility? Our self-defense mechanism kicked in, and we couldn’t help but try to dig up some dirt. So, we asked others, “Hey, what’s the Brit really like?”

But despite our best efforts, all we could scrape up were rave reviews from their existing clients. By all accounts, the Brit seemed reliable, stable, and drama-free.

Though it may seem shallow to admit, we also wanted to date someone with a pleasing, modern aesthetic—and the Brit was recognized globally for its good-looking user interface. Having seen so many clunky platforms, we bonded in our mutual love for user-centered design. We spent many a weekend waxing poetic about the need for “simple, unobtrusive, intuitive planning.”

No doubt our attraction had been instant.

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Lootok courts a BC software: It’s a Match! (Part II)

We’d been hurt before

Its a match

Years ago, we were seduced by software that promised to solve all of our problems. Maybe it was our fault for being too naïve. The software only ended up being way too complicated, and left us feeling so overwhelmed and abandoned that there was no choice but to eventually break up. The whole experience burned us so bad that we swore never to enter into the software market again.

Maybe we’d just been in the BCM scene too long, but we didn’t want anything flashy or something just “good enough.” Perhaps our standards were high, but we vowed to ourselves not to make the same mistake again.

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How do you create situation awareness—Fresh perspectives with Mica Endsley

I had the privilege of sitting down with Mica Endsley —author of Designing for Situation Awareness: An Approach to User-Centered Design. Mica is the president of SA Technologies. Previously she was the Chief Scientist for U.S. Air Force.

Mica shares with us lessons learned from her book—Designing for Situation Awareness. I asked her nine (9) questions to solicit her thoughts on situation awareness, technology, and mental models.

Mica Endsley
Mica Endsley

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Lootok courts a BC software: We were struggling (Part I)

For a long while, Lootok was happy being alone—we were a start up in New York City that was shaking up the industry. We were doing things that many thought were eccentric, even radical, but we beat the odds, changed perceptions, and emerged as an innovative force in the industry.

Throughout our 10-year existence, we remained single. A number of times, we were approached by other vendors, but we were wary of making any partnerships. Deep down, we feared doing so might compromise all the hard work and strides we had accomplished

NYC city skyline

 

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What is the best way to tell stories as means to communicate - Cliff Atkinson on Fresh Perspective

 

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How would a physicist approach risk management - Mark Buchanan on Fresh Perspective

 

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How to use Scenario Planning in Risk Management - Thomas Chermack on Fresh Perspective

 

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Gartner names ClearView a leader in its 2016 Magic Quadrant for BC software

Lootok is proud to announce that ClearView, our trusted software partner,  has been positioned in the Leaders Quadrant in Gartner’s July 2016 Magic Quadrant for Business Continuity Management Planning Software, Worldwide.

Gartner: Magic Quadrant

CEO Charles Boffin comments, “We are delighted that we have been recognized as a leader in the market as we continue to focus on our core principles of delivering a sophisticated and functionally-rich platform in a way that makes it easy to use and intuitive for all users, irrespective of role in an organization. We believe our transition from the Challengers to Leaders quadrants demonstrates our continuing commitment to remain a key player globally in this field.”

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Disaster Recovery for America interview on the Federal News Radio

I appeared on Federal News Radio and shared my thoughts on new approaches to risk management and how to develop an effective approach to business. You can stream the recording for free here: Interview with Sean Murphy

Look forward to hearing your thoughts and comments!

Sean Murphy on Federal News Radio
Sean on Federal News Radio

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Shaking Up the Status Quo: Innovations in Risk Management

Chris de Wolf (Mars) and I got back together in April at the RIMS’16 conference for an overwhelmingly well-received session where we talked about transforming the risk function from a program to a business.

“Shaking up the Status Quo - Innovations in Risk Management” gave us the opportunity to tell the story of how we reinvented risk management - business continuity. Long story short: We were looking for a better way.

 

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Debunking myth #5: Best-in-class BCM software exists

Will BCM software deliver on its promise of making your BCM program easier to run? Is it really possible for BCM software to eliminate the difficulties in running your program?

Yes, it can—but there’s a catch. It won’t address challenges that are unique to your program. Essentially, your problems need to be shared by every other customer of the software.

Download Best-in-class BCM software exists, the fifth myth in Lootok’s series on the five myths of business continuity management (BCM)!

Best-in-class BCM software exists
Myth #5: Best-in-class BCM software exists

See Myth #1: The plan is the promised land.
See Myth #2: You need a business impact analysis (BIA).
See Myth #3: The risk matrix measures risk.
See Myth #4: It gets cheaper and easier.

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Fresh perspectives: biggest challenge in risk management – metrics

What’s the biggest challenge in risk management? If you ask risk analysis expert Yossi Sheffi, it’s the lack of an industry metric. For example, when you choose a supplier, how can you quantify how risky your choice is? When it comes to metrics, Sheffi says, risk still remains an area where gut feelings and opinions play a major role. And the biggest challenge for risk managers? Defuse the responsibility for managing risk throughout the whole company.

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Fresh perspectives: resiliency strategies

Risk analysis expert Yossi Sheffi discusses two fundamental resiliency strategies that organizations can use to recover from an incident: redundancy and flexibility. Using the examples of Intel and Southwest Airlines, Sheffi talks about the role of redundancies, flexibility and interchangeability, and communication and culture to provide risk managers with realistic and practical approaches to consider.

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Fresh perspectives: risk matrix

Risk analysis expert Yossi Sheffi explores the capabilities and limits of the traditional risk matrix, and adds another axis called “detectability.” Detectability has to do with time dimensions, or how much time we have to prepare and react to a threat. There are some events, such as a cyberattack or theft of intellectual property, that have no warning; you realize their occurrence only after they hit you. While the standard use of the risk matrix is influenced largely by the past, adding detectability means greater opportunity to tackle impending threats.

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Fresh perspectives: insights

What happens when we’re in a crisis we haven’t seen before, and our experience is insufficient? Such a situation requires us to gain “insight,” or develop new patterns that change the way we understand things and consequently, change the actions we consider. Research psychologist Gary Klein investigated the different ways that people form insights, and the factors that prevent us from having them.

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Fresh perspectives: crisis management team

There are certain challenges that face a crisis management team in the “Golden Hour,” the moment when team members convene to make critical decisions. Research psychologist Gary Klein discusses the need for team members to size up not only the situation, but also each other’s capabilities, roles, and responsibilities at time of event. That’s why it’s key for a crisis management team to regularly practice and train together.

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Fresh perspectives: uncertainty metaphors

How do most organizations handle uncertainty? They gather more information. Research psychologist Gary Klein explains why this isn’t always the best course of action. After all, it’s easy to gather information and sit on it; it’s harder to know how to make sense of events, and make a coherent story based on the data we have.

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Fresh perspectives: recognition-primed decision model

How can leaders make good decisions under the extreme time constraints of a crisis? To find out, research psychologist Gary Klein studied fire fighters to understand their approach to making crucial, complex decisions so quickly. The recognition-primed decision (RPD) process, as he explains, reveals how these professionals assess the situation: they compare familiar patterns and cues to past experiences to know which actions to take.

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Understanding the risk environment: Sean Murphy discusses nonlinear environment with Gary Klein

I had the pleasure to interview Gary Klein the author of “Seeing What Others Don’t,” “Streetlights and Shadows,” “Working Minds,” and “Sources of Power.” His research and experience is invaluable to anyone in the field of risk management. In this interview, Gary talks about the difference between a well-ordered domain (i.e., normal business environment) and complex domain (i.e., crisis environment). Understanding the characteristics and attributes of each environment is critical to understanding what tools, processes, and capabilities needed to be successful in each environment.

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Dr. Yossi Sheffi on crisis management

Dr. Yossi Sheffi, author of “Resilient Enterprise: Overcoming Vulnerability for Competitive Advantage,” discusses two of his favorite crisis management case studies with Sean Murphy.

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Why don’t plans work?

Sean Murphy discusses the limitations of plans with renowned author and research psychologist Gary Klein.

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Everyone needs a backup plan - just like every company needs a business continuity plan

This video for the Homeland Security Business Continuity Planning Suite communicates core business continuity concepts and highlights the benefits of planning. In just a few minutes, the video manages to cover a variety of disasters including a loss of power, hurricane, fire, and a human threat. It’s perfect to use for kicking off a planning workshop or meeting, or circulating to department leads or plan writers to increase their awareness.

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A funny take on risk perception

When it comes to risk perception, we are notoriously prone to misconceptions. Whether fearing planes over bikes or elevators over stairs, we have a tendency to misjudge just how dangerous certain situations are.

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Fight the BCM shopping addiction

Here’s something most of us can relate to – the desire to comfort ourselves with something shiny and new after the infliction of an injury. In this, corporations are just like the rest of us. When a company finds itself bruised after a continuity incident, business continuity shopping therapy begins. Eager to assure ourselves we won’t get caught unprepared again, we turn to the marketplace to build our arsenal.

shopping
Shopping therapy

 

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