How to bring crisis management back to the basics
This is a continuation of my Business Continuity Basics article.
Consider the Basics for Crisis Management Program - as with most initiatives and programs, we tend to over think when we design them. The basics reminds me of one of my favorite quotes from Antoine de Saint-Exupéry, “Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.”
Let’s keep it simple: crisis management
When it comes to crisis management the majority of crisis teams need seven means to make timely and effective decisions based on applying judgment to available information. We need a command and control framework, critical information requirements (identification of gaps in our knowledge), intelligence, situation awareness, common operating picture, common ground, and intent.